Terms And Conditions

These general terms and conditions apply to your purchases on, and your use of, the website www.neptuneskin.com. The terms and conditions constitute an agreement between you and Neptune Skin, Neptune Skin Group AB, company id 556888-6617. By making a purchase on, and using this website, you agree to the following terms. We, therefore, ask you to read the terms and conditions carefully prior to using our site.

Once we have received an order from you, we will send an electronic confirmation/invoice to your email address as a confirmation of your purchase. It is therefore important that you enter the correct e-mail address when placing an order. We recommend that you save the confirmation as a reference for any future contact with our customer service. The confirmation also serves as your receipt of the purchase.

Shipment and delivery
Neptune Skin handles and delivers your order as soon as possible. Neptune Skin cannot be held liable for deliveries that go over the specified delivery times for the selected delivery method. The specified delivery times cannot be shortened by contacting our customer service. We always do our utmost to keep delivery times as short as possible. Your order is processed immediately after it has been received in our system. NOTE: Customs and VAT are not included outside the EU.

Can Neptune Skin send my orders in one delivery?
We handle and deliver a large number of orders. All orders are processed separately by order number and can therefore not be combined. At Neptune Skin, we kindly ask for your understanding as we are unable to search through orders to combine them in one delivery.

To shop with Neptune Skin on credit, you must be 18 years of age or have permission from a parental guardian.

The shipment and your responsibility
If you wish to check the status of your shipment, please contact us at support@Neptuneskin.com and respond to the questions for us to assist you. As the customer, you are responsible to ensure that the address and user data provided are correct. Neptune Skin is not responsible for situations where the shipment has been returned to Neptune Skin due to incorrect information being provided. In these cases, we will contact you for reimbursement of the additional shipping costs incurred.