Frequently Asked Questions
Model, innovator, and creative designer, Mikey Kravitz,
has created the NEPTUNE ORGANICS brand to
fulfill a need in a long devoid space in the market.
PRODUCTS / INGREDIENTS
Are your products really all natural?
Yes. We combine organic, high quality natural ingredients with advanced science to formulate the best men's skin care and grooming products. In rare cases, we use small amounts of well-known, scientifically-proven safe preservatives to keep products stable under extreme heat.
You can find the full ingredients list on each individual product page and packaging.
Do you test on animals?
Absolutely not.
Is it normal for the product to separate?
Yes. Since there are no artificial binding agents in our products, some natural ingredients may separate at warmer temperatures - this does not affect the efficacy of the product. To recombine the product, refrigerate it for a few hours, then remove and stir.
Is it normal for my product to change color slightly?
Yes. Due to the natural stabilizing and thickening ingredients in our products, they may change in color depending on temperature. For example, a product may appear clear in cooler temperatures and white in warmer temperatures. These changes do not affect the quality or efficacy of the product.
ORDERS / PAYMENT
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Amazon Pay, Apple Pay, Google Pay, and Afterpay. We do not accept payment via check or over the phone.
What is Afterpay?
Afterpay is a free service that allows customers to buy now and pay later in four equal installments, made every 2 weeks, without any interest. Visit Afterpay’s “How It Works” page for additional information.
How do I use Afterpay?
Select Afterpay as your payment method during checkout and proceed with your purchase. Afterpay will appear as a payment option for orders totalling $35 or more that do not include auto-shipment items and/or a sample kit.